Dedicated Cloud Support
L1 Tech
$
999
/ / month / tech
Support
- Team Coverage 24/7
- Tech Coverage 8 Hours
- HelpDesk Support
- L1 Support
- L2 Support
- L3 Support
- Cloud Infrastructure Monitoring
- Application Monitoring
- Database Monitoring
- Escalations
- Unlimited Number Of Tickets
- Unlimited Number Of Instances
- Response Time 30 Min
- Resolution Time 8 Hours*
- Complete Infrastructure management
- White Label Support
- Certified Engineers
- Sales Support
- Billing Support
- Setup Fee
Technical
- AMIs/Instance Management
- Basic Patch Management
- AWS Users/Groups Management
- Advanced Patch Management
- Backup Management
- VPC Firewall Management
- Load Balancer & HA
- Expert Advice (cost saving)
- Physical Server 2 Cloud Migration
- DDoS Management
- Instance Optimization
- Cloud Infrastructure Design
- Instance Hardening & Security
- Monthly Security Audit
- Automation
- DevOps
- Research & Development
Enterprise Features
- Exclusive NOC Team
- Exclusive SLA Team
- Exclusive QA Team
Privilege Club Features
- Dedicated Phone Line
- Dedicated Skype Room
- Expect An Expert Call
- Chat Support
- Phone Support
L2 Tech
$
1499
/ / month / tech
Support
- Team Coverage 24/7
- Tech Coverage 8 Hours
- HelpDesk Support
- L1 Support
- L2 Support
- L3 Support
- Cloud Infrastructure Monitoring
- Application Monitoring
- Database Monitoring
- Escalations
- Unlimited Number Of Tickets
- Unlimited Number Of Instances
- Response Time 30 Min
- Resolution Time 8 Hours*
- Complete Infrastructure management
- White Label Support
- Certified Engineers
- Sales Support
- Billing Support
- Setup Fee
Technical
- AMIs/Instance Management
- Basic Patch Management
- AWS Users/Groups Management
- Advanced Patch Management
- Backup Management
- VPC Firewall Management
- Load Balancer & HA
- Expert Advice (cost saving)
- Physical Server 2 Cloud Migration
- DDoS Management
- Instance Optimization
- Cloud Infrastructure Design
- Instance Hardening & Security
- Monthly Security Audit
- Automation
- DevOps
- Research & Development
Enterprise Features
- Exclusive NOC Team
- Exclusive SLA Team
- Exclusive QA Team
Privilege Club Features
- Dedicated Phone Line
- Dedicated Skype Room
- Expect An Expert Call
- Chat Support
- Phone Support
L3 Tech
$
1799
/ / month / tech
Support
- Team Coverage 24/7
- Tech Coverage 8 Hours
- HelpDesk Support
- L1 Support
- L2 Support
- L3 Support
- Cloud Infrastructure Monitoring
- Application Monitoring
- Database Monitoring
- Escalations
- Unlimited Number Of Tickets
- Unlimited Number Of Instances
- Response Time 30 Min
- Resolution Time 8 Hours*
- Complete Infrastructure management
- White Label Support
- Certified Engineers
- Sales Support
- Billing Support
- Setup Fee
Technical
- AMIs/Instance Management
- Basic Patch Management
- AWS Users/Groups Management
- Advanced Patch Management
- Backup Management
- VPC Firewall Management
- Load Balancer & HA
- Expert Advice (cost saving)
- Physical Server 2 Cloud Migration
- DDoS Management
- Instance Optimization
- Cloud Infrastructure Design
- Instance Hardening & Security
- Monthly Security Audit
- Automation
- DevOps
- Research & Development
Enterprise Features
- Exclusive NOC Team
- Exclusive SLA Team
- Exclusive QA Team
Privilege Club Features
- Dedicated Phone Line
- Dedicated Skype Room
- Expect An Expert Call
- Chat Support
- Phone Support
Team Lead
$
1999
/ / month / tech
Support
- Team Coverage 24/7
- Tech Coverage 8 Hours
- HelpDesk Support
- L1 Support
- L2 Support
- L3 Support
- Cloud Infrastructure Monitoring
- Application Monitoring
- Database Monitoring
- Escalations
- Unlimited Number Of Tickets
- Unlimited Number Of Instances
- Response Time 30 Min
- Resolution Time 8 Hours*
- Complete Infrastructure management
- White Label Support
- Certified Engineers
- Sales Support
- Billing Support
- Setup Fee
Technical
- AMIs/Instance Management
- Basic Patch Management
- AWS Users/Groups Management
- Advanced Patch Management
- Backup Management
- VPC Firewall Management
- Load Balancer & HA
- Expert Advice (cost saving)
- Physical Server 2 Cloud Migration
- DDoS Management
- Instance Optimization
- Cloud Infrastructure Design
- Instance Hardening & Security
- Monthly Security Audit
- Automation
- DevOps
- Research & Development
Enterprise Features
- Exclusive NOC Team
- Exclusive SLA Team
- Exclusive QA Team
Privilege Club Features
- Dedicated Phone Line
- Dedicated Skype Room
- Expect An Expert Call
- Chat Support
- Phone Support