You can escalate your issues by opening ticket at out Support Team or by sending an email to support@itserveradmin.com.

We support almost all control panels line cPanel, Plesk, DirectAdmin, Helm, WebMin, Kloxo, InterWorx and SolusVM with Xen and OpenVz virtualization.

The following services are monitored: Root Partition, Total Processes, Server Load, CSF, Free Space, MYSQL, Mail Queue, ServerTime, HTTP, Zombie Processes, Clam, FTP, IMAP, SSH, SSMTP, PING, Swap Usage.

Is Server Audit, we will perfom Enterorise Server Hardening and provide you a detailed Audit report about your server.The report include present condition of your server, the steps that we have done and the changes that we have made to tweak and secure your server.

The defference is basically in experience and skill set. L1 technicians have 0-1 years of experiience, while L2 technicians have 2-4 years experience, L3 technicians have 5+ years experience.

We monitor your servers various services like Apache,DNS, Mail, FTP, PoP3, Server load and free disk space 24/7 using Opensorce monitoring tools. Since we are "proactively"monitoring the resources and working tirelessly to make sure that services stay online 24/7, you might notice that out technicians have already been taken care of any issue even before you start checking about an alert.

Resolution Time is the total time taken to resolve a ticket, starting from the time it was opened. In most cases, our technicians are able to maintain a resolution time of 6 hours. However some cases will require more time than usual, like migration, data restoration, malware scan etc.

Response time is the maximum amount of time taken for a technician to reply to a ticket tagged ‘New’ / ‘Customer Reply’. We offer a guaranteed response time of 15 to 30 minutes depending on the support plans.

Yes. We provide free phone support with dedicated support plans. You can also purchase Phone Packs from the url https://www.itserveradmin.com/contact-us

Yes. You need to purchase Server Monitoring and Response Plan along with Shared Support Plans-Server/VPS/Node and Per-Ticket Plan if you need to add server monitoring service. But it is free with Dedicated Support Plan, Data Center Support Plan, Semi-Dedicated Support Plan and Dedicated Technical Staff Plan

You will need to purchase minimum 4 techs for covering 24/7/365. One tech will cover 8 hours a day, with 2 off days per week. We strongly recommend to purchase one additional backup tech for handling peak hours, critical situations and medical emergencies of your techs.

We support all card payments though the following payment gateways

• PayPal
• Bank/Wire Transfer (Most Preferred)
• 2CheckOut (Less Preferred)

Customers holding plans above USD 1,000 are strongly recommended to use Bank/Wire Transfer inorder to avoid payment gateway charges

With ITServerAdmin, you can authorize us to have a senior technician call your customer on your behalf for resolution of their high priority or complex issues. Speaking from our experience, most tickets that go wayward and result in bad review from your client on Internet Forums can be avoided very easily with a direct conversation and proper analysis of the issue they are stuck with.

ITServerAdmin has setup a highly secured infrastructure with the help of modern hardware and software applications which provides you a highly secured platform. Entry to ITServerAdmin premises is restricted using biometric access control. Facility is under video surveillance 24×7. Moreover the client information are stored in the internal KB server which can be accessed only from private network.

No, there are no hidden charges or term contracts. You can either continue or cancel after first month itself.

No. All server support plans has zero setup fee.

Cancellation has to be made by emailing sales for authorization purpose and not by informing it on live chat or skype. Although no notice is required, and there is no cancellation fee, you reserve the right to cancel the service for any reason with prior notice of 30 days.