On Demand Cloud Support
Hourly Administration
$
19
/ / Hour
Support
- HelpDesk Support
- L1 Support
- L2 Support
- L3 Support
- Cloud Infrastructure Monitoring
- Application Monitoring
- Database Monitoring
- Escalations
- Unlimited Number Of Tickets
- Unlimited Number Of Instances
- Response Time 20 Min
- Resolution Time 4 Hours*
- Complete Infrastructure management
- White Label Support
- Certified Engineers
- Sales Support
- Billing Support
- Setup Fee
Technical
- AMIs/Instance Management
- Basic Patch Management
- AWS Users/Groups Management
- Advanced Patch Management
- Backup Management
- VPC Firewall Management
- Load Balancer & HA
- Expert Advice (cost saving)
- Physical Server 2 Cloud Migration
- DDoS Management
- Instance Optimization
- Cloud Infrastructure Design
- Instance Hardening & Security
- Monthly Security Audit
- Automation
- DevOps
- Research & Development
Privilega Club Features
- Dedicated Phone Line
- Dedicated Skype Room
- Expect an Expert Call
- Chat Support
- Phone Support